Origin Smart Plus 30-Day Money-Back Guarantee

Smarter entry. Extra peace of mind.

Try Origin Smart Plus at home. If it is not right for you, request a return within 30 days of placing your order for a full product-price refund, with no restocking fee.

Installed and normally used locks are accepted. Customer pays return shipping unless faulty. Installation and removal costs are excluded.

Who is covered?

This guarantee applies only to Origin Smart Plus orders placed directly through our US website, blusafesolutions.com.

How to return your Origin Smart Plus

1. Contact us within 30 days of ordering with your order number to request your return.
2. We will provide return instructions. Send it back within 14 days of requesting the return.
3. Return all supplied parts, reset the lock and unlink it from your app/account.

Once your return has been received and checked, we will refund the full product price. There is no restocking fee.

Need help?

Chat with us on WhatsApp or email enquiries@blusafesolutions.com for compatibility, setup or return assistance.

Important details

The 30-day request period starts when you order, not when your order arrives. You pay return shipping unless the product is faulty. Installation and removal costs are not reimbursed. All supplied parts must be returned and the lock reset and unlinked.

This Origin Smart Plus guarantee takes precedence over our general unused-item return conditions for eligible orders. It is separate from our product warranty and does not affect your statutory rights.

Your two-year product warranty

For the Origin Smart Plus (OSP Smart Lock NEW, Frosted Silver or Black) purchased directly from our US website, mechanical and electronic components are covered against defects in materials and workmanship under normal use for two years from purchase, subject to the warranty terms. This is separate from the 30-day money-back guarantee.