Origin Smart Plus 2 support

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Watch the video first

The video is the easiest way to install your product. Watch it through first — then use the step-by-step instructions below if you get stuck on anything.

Step by step

Install & set up

Got stuck on part of the video, or prefer written steps? Open each task in order and tick the steps as you go — your progress is saved on this device.

Troubleshooting

Fix a problem

Work through the quick checks first — most issues are solved without tools.

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Pre-written support requests

Pick the closest match below — each message is pre-written with everything our support team needs to solve it fast. Copy it, fill in the blanks and send it via our contact page.

Still stuck?

Before contacting support, please collect:

  • Order number and product model
  • Photos of the product fitted to the door
  • A short video of the issue
  • An app screenshot where relevant

Downloads

Product manuals

PDF document

Origin Smart Plus (B7722) Installation & User Manual

Version 2026.6 · Product manual

Open manual

PDF document

Origin Smart Plus (B7722) Instalación y Manual de usuario

Version SPA 2026.6 · Product manual

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PDF document

Origin Smart Plus (B7723) Installation & User Manual

Version 2026.5 · Product manual

Open manual

PDF document

Origin Smart Plus (B7723) Instalación y Manual de usuario

Version SPA 2026.5 · Product manual

Open manual

Watch and learn

Video tutorials

Origin Smart Plus – Installation Video

Origin Smart Plus – Installation Video

Origin Smart Plus - User Guide

Origin Smart Plus - User Guide

Answers

Frequently asked questions

Can I use it for my AirBnB?
Yes, it is an excellent choice for rental properties. Features like temporary passcodes, eKeys, and fingerprint access for longer stays allow for convenient and secure property management.
What is the range for the WiFi Gateway?
The gateway connects to the lock via Bluetooth. The ideal range is around 10 meters, but the maximum range can vary depending on obstacles or the electromagnetic environment.
Which app is used to control the lock?
The lock is managed using the TTLock app.
What is the function of the push button on the inner panel?
Sliding up the push button will lock the handle, and the door lock cannot be opened by pressing down the handle, which is quite safe.(Please note that if you leave it engaged when you leave, you will not be able to re-enter by pressing the handle from the outside.)
Is there a backup method to unlock if the battery dies?
Yes, if the battery runs out, you can unlock it using the mechanical key or by using a backup power source.
Can you use this lock without an internet connection?
Yes, this smart door lock can be used for basic operation without an internet connection.
Is it compatible with voice control?
Yes, when paired with a G2 Wi-Fi Gateway, this smart door lock can be controlled via voice commands.
Does it come with a backup key?
Yes, it comes with mechanical keys for backup access.
Does it have a low battery alert?
Yes, it features a low battery alert to notify you in advance.
Does this lock have an auto-lock feature?
Yes, this smart door lock includes an auto-lock feature.
Can it be controlled with a smartphone?
Yes, this smart door lock can be controlled with a smartphone via the dedicated app.
Can this lock be used on an exterior door?
Yes, this smart door lock is designed for use on exterior doors.
Can this lock be controlled remotely?
Yes, this smart door lock can be controlled remotely when paired with a G2 WiFi Gateway, which is sold separately.
What type of batteries does it use?
It operates on 4 AAA batteries.
What is the compatible door thickness?
It is suitable for doors with a thickness between 40mm and 90mm.
What type of lock body is this lock compatible with?
It is designed for use with lever-operated multi-point locks and mortise locks.
What material is the lock made from?
The lock is constructed from stainless steel.
What is the operating temperature range?
The lock operates within a temperature range of -20℃ to +75℃.
What is the required door backset for this lock?
It requires a backset greater than 25mm.
How many fingerprints, passcodes, and cards can this lock store?
It can store up to 100 fingerprints, 1000 cards, and 250 passcodes.

Identify your product

Serial number location

Serial number location for Origin Smart Plus 2

Technical information

Product details

Installation

Backset
≥30mm backset
Door Thickness
40-90mm
Lock Type
Lever operated multi-point locks/mortise locks

Specifications

E-key
Unlimited
Emergency power
Type-C
Mechanical Keys
3 pcs
Standard
CE
Battery Type
4 x AAA Alkaline batteries
Battery Life
> 6 months
APP
TT Lock
Card
1000
Passcode
250
Fingerprint
100
Built-In Bluetooth
Bluetooth
Material
Stainless steel
Operating Temperature
-25℃ ~ 75℃/-13℉ ~ 167℉
Waterproof
IP65
Built-In Wi-Fi
Paired with external 2.4GHz Wi-Fi Bridge

Blusafe U.S. support

Still need help with Origin Smart Plus 2?

Send the model, serial number, order number, and a short description of the issue. Photos are welcome.

Contact support Back to support center