Delivery and Returns Policy

Everything you need to know about delivery, returns, and getting help with your order.

This policy applies to purchases made directly from www.blusafesolutions.com. If you bought your Blusafe product from another seller, such as Amazon, Home Depot, or Lowe’s, please refer to that seller’s delivery and returns policies.

Delivery and tracking

Your order will usually arrive within 3–4 working days. Deliveries take place Monday to Saturday, between 8 a.m. and 6 p.m. Arrival times may vary depending on your delivery address.

We offer free standard delivery on orders of $25 or more across the United States and Canada.

We primarily ship with UPS (United Parcel Service). You’ll receive an email with your tracking number so you can follow your shipment on the UPS website.

If no one is available to receive your package, UPS may leave it in a safe place in line with its delivery policy.

Late, incorrect, or damaged deliveries

If your order is overdue, an item is missing or incorrect, or your package arrives damaged, please contact our team. Include your order number and a brief description of the issue so we can help.

Email enquiries@blusafesolutions.com or message us on WhatsApp at +44 7438 690982.

How to return an item

Products purchased directly from us may be returned within 14 days of receipt. Please follow these steps:

1. Contact us first. Email enquiries@blusafesolutions.com with your order number in the subject line. You’ll find it in your order confirmation email.
2. Pack everything securely. Items must be unused and in the same condition in which you received them, with the original packaging, manuals, and accessories. Used or damaged items cannot be accepted under this returns policy. For a faulty product or an item damaged in transit, contact us using the guidance on this page.
3. Return within 14 days. Products must be returned to Blusafe Solutions, LLC. within 14 days of receipt. Return shipping costs are your responsibility unless the product is defective.
4. Keep proof of shipping. Obtain and retain proof of postage when you send your return.

Faulty products and product advice

If your product is faulty or you need help using it, please contact us before returning it. Include your order number and describe the problem.

Email enquiries@blusafesolutions.com or message us on WhatsApp. For a defective product, we’ll email you a prepaid shipping label to return the item.

This policy is offered in addition to your statutory rights.