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Interactive manual
Cloud
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Before contacting support, please collect:
- Order number and product model
- Photos of the product fitted to the door
- A short video of the issue
- An app screenshot where relevant
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Answers
Frequently asked questions
What is the effective Bluetooth range for the app?
The effective operating range for the app is up to 5 meters.
Why might the battery drain quickly?
Rapid battery drain can be due to several factors:
Using different brands or mixing old and new batteries. Always use new batteries of the same brand.
Ensure batteries are purchased from reputable sources.
Verify the batteries are installed with the correct polarity (+/-).
Inspect the external door panel for any signs of water infiltration.
Will replacing the batteries erase my user data and settings?
No, replacing the batteries will not erase any user data or settings.
What happens if the battery dies completely?
The lock provides a low-battery warning. Please replace all batteries promptly. If they die completely, a backup power port on the bottom of the external lock allows you to use a power bank for temporary access. Replace the internal batteries immediately afterwards.
What is the typical battery life?
Under normal usage conditions, the batteries typically last approximately six months.
Can I still unlock the door with my fingerprint if I have a finger injury?
Severe injuries may affect recognition. We recommend registering multiple fingerprints during initial setup as a backup.
Can the fingerprint imprint left on the sensor be copied and used to unlock the door?
No. The lock uses live fingerprint detection technology, which cannot be unlocked by a copied fingerprint.
How do I add or delete fingerprints?
You can easily add and delete fingerprints directly through the mobile application.
What should I do if fingerprint recognition is occasionally unsuccessful or insensitive?
Gently clean your finger and the fingerprint sensor.
Ensure your finger covers the sensor properly and try multiple times.
When registering, scan the same fingerprint from different angles, or register multiple fingerprints from different fingers.
Is the fingerprint sensor waterproof and fog-proof?
Yes, the lock has an IP65 waterproof rating, similar to many smartphones. For optimal performance, please ensure your fingers and the fingerprint sensor are completely dry during use.
How many fingerprints can the lock store?
The lock can store up to 100 fingerprints.
Identify your product
Serial number location
Cloud
Technical information
Product details
Installation
- Lock Type
- Deadbolt
- Backset
- 60/70mm backset
- Door Thickness
- 38-50mm
Specifications
- E-key
- 20
- Auto Lock
- Support
- Mechanical Keys
- 3 pcs
- Standard
- FCC
- Emergency power
- Micro USB
- Doorbell
- Support
- Battery Type
- 4 x AA Alkaline batteries
- Battery Life
- ＞ 6 months
- APP
- Blusafe Smart
- Passcode
- 50
- Fingerprint
- 100
- Built-In Bluetooth
- Bluetooth
- Material
- Zinc alloy
- Operating Temperature
- -25℃ ~ 75℃/-13℉ ~ 167℉
- Waterproof
- IP65
- Built-In Wi-Fi
- Paired with external 2.4GHz Wi-Fi Bridge
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Blusafe U.S. support
Still need help with Cloud?
Send the model, serial number, order number, and a short description of the issue. Photos are welcome.
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