Blusafe U.S. warranty
Warranty support
Every Blusafe product is covered by a hassle-free warranty. Troubleshoot with our guides, or submit a warranty request below.
Before you file a claim
Start here — it may save you time
Many warranty questions are solved by a quick guide or the returns policy.
Support Center
Manuals, guides, videos, specifications, and FAQs — many issues can be solved without a claim.
Open the Support Center
Manuals
Download the manual for your product — setup and troubleshooting steps often resolve the issue.
Browse the manual library
Refund policy
Review the refund and returns policy for orders placed on the Blusafe U.S. store.
Read the policy
Warranty request
Tell us what happened
Include your order number, product model, proof of purchase, and photos or a short video of the issue — claims with photos are resolved much faster.
Email us at enquiries@blusafesolutions.com — WhatsApp is the quickest way to send photos of your existing lock or handle.
We reply during staffed hours, Monday to Friday.
Warranty form
Submit a warranty request
Fill out the form with your order number and a description of the issue, and our team will come back to you as soon as possible.