Apollo_B7712 support

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Watch the video first

The video is the easiest way to install your product. Watch it through first — then use the step-by-step instructions below if you get stuck on anything.

Step by step

Install & set up

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Troubleshooting

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Pre-written support requests

Pick the closest match below — each message is pre-written with everything our support team needs to solve it fast. Copy it, fill in the blanks and send it via our contact page.

Still stuck?

Before contacting support, please collect:

  • Order number and product model
  • Photos of the product fitted to the door
  • A short video of the issue
  • An app screenshot where relevant

Downloads

Product manuals

PDF document

Apollo (B7712) Installation & User Manual

Version 2026.1 · Product manual

Open manual

PDF document

Apollo (B7712) Instalación y Manual de usuario

Version SPA 2026.5 · Product manual

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Watch and learn

Video tutorials

Blusafe Apollo Installation & User Guide Video

Blusafe Apollo Installation & User Guide Video

Video de instalación de  Blusafe Apollo

Video de instalación de Blusafe Apollo

Answers

Frequently asked questions

Can I use it for my Airbnb?
Absolutely. It is ideal for rental properties, offering convenient management through features like temporary passcodes, eKeys, and fingerprint access for longer stays.
What is the effective range for the WiFi Gateway?
The gateway connects via Bluetooth with an ideal range of about 10 meters. The actual range may vary due to obstacles like walls or interference.
Which app is used to control the lock?
The lock is managed through the TTLock app.
Is there a backup method to unlock if the battery dies?
Yes, you can use the mechanical keys or an external backup power source to unlock it if the batteries are depleted.
Can you use this lock without an internet connection?
Yes, the lock performs all core functions without an internet connection.
Is it compatible with voice control?
Yes, when connected via the G2 Wi-Fi Gateway, it can be controlled using voice commands.
Does it have a backup key?
Yes, it includes mechanical keys for backup access.
Does it have a low battery alert?
Yes, it will alert you when the battery level is low.
Does this lock have an auto-lock feature?
Yes, it includes an automatic locking feature.
Can it be controlled with a smartphone?
Yes, you can control the lock using its dedicated smartphone app.
Can this lock be controlled remotely?
Yes, it can be controlled remotely when paired with the optional G2 WiFi Gateway (sold separately).
Can this lock be used on an exterior door?
Yes, it is specifically designed for use on exterior doors.
What type of lock body is it compatible with?
It is compatible with lever-operated multi-point locks and mortise locks.
What is the required door backset?
A backset greater than 30mm is required for installation.
What is the storage capacity for fingerprints, passcodes, and cards?
The lock can store up to 100 fingerprints, 250 passcodes, and 1000 cards.

Identify your product

Serial number location

Serial number location for Apollo_B7712

Technical information

Product details

Installation

Backset
≥30mm backset
Door Thickness
40-90mm
Lock Type
Lever operated multi-point locks/mortise locks

Specifications

E-key
Unlimited
Emergency power
Type-C
Voice ability
Amazon Alexa
Voice ability
Google Home
Standard
CE
Battery Type
4 x AA Alkaline batteries
Battery Life
> 6 months
APP
TT Lock
Card
1000
Passcode
250
Fingerprint
100
Material
Aluminum alloy
Built-In Bluetooth
Bluetooth
Operating Temperature
-25℃ ~ 75℃/-13℉ ~ 167℉
Waterproof
IP65
Built-In Wi-Fi
Paired with external 2.4GHz Wi-Fi Bridge

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Related products

Blusafe U.S. support

Still need help with Apollo_B7712?

Send the model, serial number, order number, and a short description of the issue. Photos are welcome.

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